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Privacy Policy

In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you, our service users, of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.

This notice applies to current, former and prospectus member’s, service suppliers and contractors.


Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

processing is fair, lawful and transparent
data is collected for specific, explicit, and legitimate purposes
data collected is adequate, relevant and limited to what is necessary for the purposes of processing
data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
data is not kept for longer than is necessary for its given purpose
data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
we comply with the relevant GDPR procedures for international transferring of personal data


We keep several categories of personal data on our employees in order to carry out effective and efficient processes. We keep this data in a personnel file relating to each employee and we also hold the data within our computer systems, for example, our holiday booking system.

Specifically, we hold the following types of data:

personal details such as name, address, phone numbers
name and contact details of your next of kin
your photograph
your gender, civil status, information of any disability you have or other medical information
Employer and/or position
bank account and card details for member’s
driving licence/passport/student card details
criminal convictions
CCTV footage
building access card records
IT equipment use including telephones and internet access.


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Additional Information collected:

  • We may also collect the following information:

  • Name, contact information and message if you contact us or participate in a survey, contest or promotion;

  • Details such as traffic information, location data and other communication data (including IP address and browser type) collected by your availing of the Services;

  • Device information including unique device identified;

  • Pages visited and content viewed, links and buttons clicked, URLs visited before and after you use our Service. For more information about cookies and how to manage them please see our Cookie Policy;

  • Your payments, payment method and other account transactions – these are routinely analysed to assist us in improving the Services we provide to you;

  • Your email conversations – either to place an enquiry or a customer service email;

  • Your response to marketing campaigns from us or through our third parties i.e. open/click on such emails;

  • Your social media profile details (name, profile photo and other information you make available to us) when you connect with or contact us through a social media account;

  • Information derived based on profiling activity (see below); and

  • Information from third party databases to comply with our legal and regulatory obligations.

Third Party and Publicly Available Sources

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


The law on data protection allows us to process your data for certain reasons only. In the main, we process your data in order to comply with a legal requirement or in order to effectively manage the employment contract we have with you, including ensuring you are paid correctly.

The information below categorises the types of data processing we undertake and the lawful basis we rely on.

Activity requiring your data and Lawful basis

  • Carry out the membership contract that we have entered into with you e.g. using your name, contact details, bank details
    Legal obligation

  • Ensuring membership is paid
    Legal obligation

  • Contacting you after you have filled in a contact form enquiring about membership (either online or in club)
    Our legitimate interests

  • Making adjustments to your membership
    Our legitimate interests

  • Ensuring efficient administration of contractual benefits to you
    Our legitimate interests

  • Effectively monitoring both your attendance
    Our legitimate interests

  • Maintaining comprehensive up to date personnel records about you to ensure, amongst other things, effective correspondence can be achieved and appropriate contact points in the event of an emergency are maintained
    Our legitimate interests

  • To notify you of any promotional offers we are running
    Our legitimate interests

  • To notify you of any changes within the club or news that may affect you or your membership within the club
    Our legitimate interests

  • Gaining expert medical opinion when making decisions about your fitness to exercise or attend the gym – when doctors notes are provided
    Our legitimate interests

  • Dealing with legal claims made against us
    Our legitimate interests

  • Preventing fraud
    Our legitimate interests

  • Ensuring our administrative and IT systems are secure and robust against unauthorised access
    Our legitimate interests


Special categories of data are data relating to your:

  • health

  • ethnic origin

  • Employer and/or position

  • biometric data.

We carry out processing activities using special category data:

  1. to ensure you are fit and able to exercise and use our facilities

  2. to determine reasonable adjustments

Most commonly, we will process special categories of data when the following applies:

  1. you have given explicit consent to the processing

  2. we must process the data in order to carry out our legal obligations

  3. we must process data for reasons of substantial public interest

  4. you have already made the data public.



Your failure to provide us with data may mean that we are unable to fulfil our requirements for entering into a contract of membership with you. This could include being unable to offer you studio access, or administer contractual benefits.


We will only collect criminal conviction data where it is appropriate given the nature of your role and where the law permits us. This data will usually be collected at the recruitment stage, however, may also be collected during your employment. We use criminal conviction data to determine your suitability, or your continued suitability for the role. We rely on the lawful basis to process this data.


Employees within our company who have responsibility for membership, administration and studio functions will have access to your data which is relevant to their function. All employees with such responsibility have been trained in ensuring data is processing in line with GDPR.

Data is shared with third parties for the following reasons:

  • To ensure you stay up to date with any changes within the club.

  • To notify you of any promotional offers we are running

We may also share your data with third parties as part of a Company sale or restructure, or for other reasons to comply with a legal obligation upon us. We have a data processing agreement in place with such third parties to ensure data is not compromised. Third parties must implement appropriate technical and organisational measures to ensure the security of your data.


We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such.


We only keep your data for as long as we need it for, which will be at least for the duration of your employment with us though in some cases we will keep your data for a period after your employment has ended. Some data retention periods are set by the law. Retention periods can vary depending on why we need your data, as set out below:

Record Retention Period
Application forms - 3 months from when member has terminated
Website/Email/Facebook Enquiry - 1 year
Member Feedback - 5 years


Automated decision making means making decision about you using no human involvement e.g. using computerised filtering equipment. No decision will be made about you solely on the basis of automated decision making (where a decision is taken about you using an electronic system without human involvement) which has a significant impact on you.


You have the following rights in relation to the personal data we hold on you:

  • the right to be informed about the data we hold on you and what we do with it;

  • the right of access to the data we hold on you.;

  • the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’;

  • the right to have data deleted in certain circumstances. This is also known as ‘erasure’;

  • the right to restrict the processing of the data;

  • the right to transfer the data we hold on you to another party. This is also known as ‘portability’;

  • the right to object to the inclusion of any information;

  • the right to regulate any automated decision-making and profiling of personal data.

More information can be found on each of these rights in our separate policy on employee rights under GDPR.


Where you have provided consent to our use of your data, you also have the right to withdraw that consent at any time. This means that we will stop processing your data. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.


If you think your data rights have been breached, you are able to raise a complaint with the Office of the Data Protection Commissioner. You can contact the ODPC at Data Protection Commissioner, or email

Contact OMBÚ

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